Returns & Exchanges
At My Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all general retail items. If your order isn't quite right, we are here to help you find a solution or provide a full refund.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Print your prepaid shipping label from our portal, affix it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing